Privacy Policy

Red Bird Public Improvement District (“Red Bird PID,” “we,” “us”) is a public improvement district serving southern Dallas, Texas. This policy applies to redbirddistrict.com and the forms, newsletters, and messaging programs we operate.

Contact: info@redbirddistrict.com · Dallas, Texas, USA

We only collect information you choose to give us. That may include your name, email address, phone number, the content of a message you send us, and your time zone. We also collect basic, non-identifying analytics such as pages visited and referring site.

We use your information to respond to inquiries, send the district newsletter and event updates you requested, share community and safety notices, and improve the website. We do not sell, rent, or trade your personal information.

If you provide your mobile number and opt in, Red Bird PID may send you text messages about district events, community updates, and service notices. Message frequency varies. Message and data rates may apply.

Consent to receive text messages is not a condition of any purchase or service. Reply STOP at any time to unsubscribe, or HELP for assistance. You may also email info@redbirddistrict.com to be removed.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you opt in to receive SMS messages from Red Bird Public Improvement District, we collect the following information through our opt-in form:

• Mobile phone number (required for messaging)
• Name and email address (used to personalize and coordinate communications)
• Any additional information you voluntarily provide on the form

This information is collected solely to deliver the SMS messages you have consented to receive and to maintain a record of your consent. We retain this information for as long as you remain opted in, plus a reasonable period afterward to respond to support requests or comply with legal record-keeping requirements.

We protect user information through the following measures:

• Encryption in transit (TLS / HTTPS for all data transmission between your device, our website, and our service providers)
• Access controls limiting data to authorized personnel on a need-to-know basis
• Secure third-party processors including our messaging and CRM platform and SMS delivery provider, each of which maintains industry-standard security certifications
• Regular review of access logs and data handling practices

No system is perfectly secure, but we treat user information with the same care we would expect for our own.

We share information only with service providers who help us operate the site and communicate with you (for example, email delivery, form storage, and messaging platforms), and only to the extent needed to perform those services. We may disclose information when required by law.

We keep submissions for as long as needed to serve the purpose they were collected for, and we use reasonable administrative and technical safeguards to protect them. No method of transmission over the internet is completely secure.

You can unsubscribe from emails using the link in any message, opt out of texts by replying STOP, or request access to or deletion of your information by emailing info@redbirddistrict.com.

This website is not directed to children under 13, and we do not knowingly collect information from them.

We may update this policy from time to time. The revision date at the top of this page reflects the most recent change.